Policies effective as of 1/1/2023

Billing & Payment Policy

All invoices are due within 30 days of receipt. Invoices are sent via email, and the date of the email marks the date of receipt. There will be a 5% late fee after the 30 days, and an additional 5% late fee will be applied for each month that an invoice is past due.

If the customer is having an issue making a payment, the customer may call (973) 433-5979 to make other arrangements. If no other arrangement is made, the original policy still applies.

For Design Projects (including full website builds)
An initial deposit of 50% of the total project cost is due up front before any work begins. A final invoice will be sent at the completion of the project for the remaining 50% of the total project cost.

If the customer cancels the project before completion, the customer will receive a final invoice to cover time and resources put in, which may be less than or equal to 50% of the total project cost, but will not exceed 50% of the total project cost.

For Website Updates/Maintenance
Website updates are billed at an hourly rate of $30 an hour with a 1 hour minimum. An invoice will be sent when the updates are complete.

Returns & Refunds

If the customer is unhappy with the outcome of our services, we will continue editing to make it right.

There are no returns on services. We do not sell tangible products. We sell time, effort, and expertise, which cannot be returned.

The customer’s initial deposit is only refundable under special circumstances at Eclectic Tech, LLC’s sole discretion. If the customer decides to cancel the project before completion, that is not a valid reason for a refund.